FAQ

Who are we?

CityWatches.co.uk is run by people passionate about watches. We are the kind of people you wouldn’t notice in a crowd. But what you will certainly notice is our customer service, our great prices and how good your online shopping experience with us has been. More about us here.

Why should you purchase from us?

For our authentic watches and our great prices. For our Free Shipping. For our customer service and our personal touch. We aim to build relationships with our customers. You won’t be just another customer for a faceless online store, like you probably are for the other online stores you have purchased at. Don’t worry, we won’t bother you with emails and start stalking you. But when you will need any information or advice before or after your purchase, we’ll always be glad to help. We’ll go to lengths to make your shopping experience with us your best ever. We genuinely enjoy doing what we do – to get you quality time-pieces at the best prices.

Are all the watches real? Like, really real?

The short answer is a resounding YES. The long answer is that all our watches are 100% authentic, brand new and never worn. You will receive your watch with all accompanying papers with serial tag. We wouldn’t cheat you, even with a gun to our head.

How do you pay us?

We process payments through PayPal. Paypal is an extremely safe method of payment with great buyer protection. As far as the internet goes, it doesn’t get safer than this. PayPal is a pioneer and the leader in internet processing.

What happens if the devil snatches the package with its long hands when its on the way to me?

Firstly we think spontanouesly burning the package will be much cooler on the devil’s part. Secondly, we insure all packages for any kind of loss or damage for the full value so that you can sleep peacefully at night (closet monsters notwithstanding).

Do we accept returns?

We are nice people, so yes, we do accept returns. Refund must be requested via email within 7 days of receipt. Shipping and packaging fees, unfortunately, are NON-Refundable. Return the watch in its original condition (unused with no scratches or damage or alterations). All postage costs incurred (including the initial cost to send the parcel) are at the customer’s expense. You are advised to return the watch using a signed-for tracked courrier and insure yourself against the risks of goods being lost/damaged in transit. Please contact us for return address.

You still have questions that aren’t answered here?

You can find our contact information here. And please, no ‘so..what are you wearing right now’ type of questions.